Operating InstructionsTroubleshootingRead this manual carefully before you use this machine and keep it handy for future reference. For safe and corre
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Clearing Misfeeds928Note❒ More than one misfeed area may be indicated. If this is the case, check everyindicated area. Refer to the following charts:
Removing Jammed Paper938• When P is displayed•When Y is displayedASS007SASS009S
Clearing Misfeeds948
959. RemarksThis chapter describes how to maintain and operate the machine.Where to Put Your MachineThis section provides precautions for installation
Remarks969Environments to Avoid• Locations exposed to direct sunlight or other sources of strong light (morethan 1,500 lux).•Locations directly expose
Where to Put Your Machine979Power ConnectionThe following describes power supply.R WARNING:R CAUTION:R CAUTION:R CAUTION:R CAUTION:• Make sure the plu
Remarks989Access to the MachinePlace the machine near the power source, providing the clearance areas shown.1. Rear: 6 cm (2.4") or more2. Right:
Maintaining Your Machine999Maintaining Your MachineIf the exposure glass, exposure glass cover, ARDF belt is dirty, copy clarity maybe reduced. Clean
Remarks1009Cleaning the Exposure Glass CoverThis section describes how to clean the exposure glass cover.Cleaning the ARDFThis section describes how t
101INDEXAAdd Toner indicator, 3Adjusting the screen's contrast, 6ARDF, 1, 100ARDF belt is dirty, 99Authentication failure, 6BBasic, 1
31. When the Machine DoesNot Operate As WantedThis section describes basic troubleshooting procedures that are applicable to allfunctions of this mach
102 EN USA B262-7651PPanel Tone, 4Paper is not fed from selected tray, 46, 70Paper jam, 91Paper orientation, 77Parts of image not copied, 13
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:a means POWER ON.c means STAND BY.TrademarksMicrosoft®
Operating Instructions TroubleshootingType for 816/DSm416/LD016/Aficio MP 161Type for 816f/DSm416f/LD016f/Aficio MP 161FType for 816mf/DSm416pf/LD016s
When the Machine Does Not Operate As Wanted41Panel ToneThe following table explains the various beep patterns that the machine produc-es to alert user
When the Function Status Indicator Lights Up in Red51When the Function Status Indicator Lights Up in RedIf a function key is lit in red, press the key
When the Machine Does Not Operate As Wanted61When You Have Problems Operating the MachineThe following chart gives explanations of common problems and
When You Have Problems Operating the Machine71Original images are printed on the reverse side of the paper.You may have loaded the paper incorrectly.L
When the Machine Does Not Operate As Wanted81Note❒ If you cannot make copies as you want because of paper type, paper size, orpaper capacity problems,
When a Job Is Not Performed91When a Job Is Not PerformedIf you cannot execute a function, it may be that the machine is being held up byanother functi
When the Machine Does Not Operate As Wanted101Note❒ If the machine is capable of executing multiple functions simultaneously,specify which function sh
112. Troubleshooting WhenUsing the Copy FunctionThis chapter describes likely causes of and possible solutions for copier functionproblems.When a Mess
IntroductionThis manual contains detailed instructions and notes on the operation and use of this machine. For yoursafety and benefit, read this manua
Troubleshooting When Using the Copy Function122Referencep.6 “When You Have Problems Operating the Machine”You do not have privileges to use this func-
When You Cannot Make Clear Copies132When You Cannot Make Clear CopiesThis section describes likely causes of and possible solutions for unclear copies
Troubleshooting When Using the Copy Function142A shadow appears on copies if you use past-ed originals.Image density is too dark. Adjust the image den
When You Cannot Make Copies As Wanted152When You Cannot Make Copies As WantedThis section describes causes and remedies when copy results are not as e
Troubleshooting When Using the Copy Function162❖ Edit❖ CombineProblem Cause SolutionWhen using the Duplex Margin function, parts of the original image
When You Cannot Make Copies As Wanted172❖ DuplexWhen Memory Is FullThis section describes likely causes of and possible solutions for problems relat-e
Troubleshooting When Using the Copy Function182
193. Troubleshooting WhenUsing the Facsimile FunctionThis chapter describes likely causes of and possible solutions for facsimile func-tion problems.A
Troubleshooting When Using the Facsimile Function203C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.D Select [Adjust
Adjusting the Volume213Note❒ You can also adjust the On Hook volume when you press the {On Hook Di-al} key. See “On Hook Dial”, Facsimile Reference.❒
iManuals for This MachineRefer to the manuals that are relevant to what you want to do with the machine.Manuals for machines with copier function only
Troubleshooting When Using the Facsimile Function223When a Message Is DisplayedThis section describes the machine's main messages. If other messa
When a Message Is Displayed233Authentication failed.Authentication is not possible from this machine.Contact the administrator.Connection with LDAP se
Troubleshooting When Using the Facsimile Function243Check whether there are any network prob-lems.{13-11}Cannot access gatekeeper. • Use your Web Imag
When a Message Is Displayed253Check whether there are any network prob-lems.{14-09}E-mail transmission was refused by SMTP authentication, POP be-fore
Troubleshooting When Using the Facsimile Function263Check whether there are any network prob-lems.{15-01}No POP3/IMAP4 server address is programmed.•
When a Message Is Displayed273Note❒ If “Check whether there are any network problems.” appears, the ma-chine is not correctly connected to the network
Troubleshooting When Using the Facsimile Function283When You Cannot Send or Receive Fax Messages As WantedThis section describes likely causes of and
When You Cannot Send or Receive Fax Messages As Wanted293❖ ReceptionCannot cancel Internet Fax transmission.-Press the {Clear/Stop} key. See “Cancelin
Troubleshooting When Using the Facsimile Function303❖ PrintingProblem Cause SolutionPrint is slanted. The paper is fed in at a slant. Load the paper c
When You Cannot Send or Receive Fax Messages As Wanted313The image is too dark or too light.Using toner bottles not recom-mended by the supplier or re
ii❖ Network GuideExplains how to configure and operate the machine in a network environ-ment, and use the software provided.This manual covers all mod
Troubleshooting When Using the Facsimile Function323❖ OthersWhen Memory Is FullThis section describes likely causes of and possible solutions for prob
When an Error Report Is Printed333When an Error Report Is PrintedAn Error Report is printed if a document cannot be successfully sent or received.Poss
Troubleshooting When Using the Facsimile Function343Turning Off the Main Power / In the Event of Power FailureThis section describes the machine statu
When an Error Occurs Using Internet Fax353When an Error Occurs Using Internet FaxThis section describes reports that the machine sends if an Internet
Troubleshooting When Using the Facsimile Function363
374. Troubleshooting WhenUsing the Printer FunctionThis chapter describes likely causes of and possible solutions for printer functionproblems. When u
Troubleshooting When Using the Printer Function384Windows XP Home EditionThis section describes the procedure under Windows XP Home Edition.A On the [
When a Message Is Displayed394When a Message Is DisplayedThis section describes the principal messages that appear on the display panel.If a message n
Troubleshooting When Using the Printer Function404Alert MessagesThis section describes the machine alert messages.Message Cause SolutionProblem:Wire-l
When a Message Is Displayed414Memory OverflowMaximum capacity of PCL or PostScript3 list display has been exceeded.Reduce the value of [Resolution] in
iiiManuals for Machines with Copier Function Only or with the DDST UnitThis section describes the manuals for machines with copier function only orwit
Troubleshooting When Using the Printer Function424Printing the Error LogIf files could not be printed due to printing errors, print the error log to i
When You Cannot Print434When You Cannot PrintUse the following procedures if printing does not start even after performing[Print].Problem Cause Soluti
Troubleshooting When Using the Printer Function444If the printing does not start, contact your service representative.Printing does not start. If the
When You Cannot Print454❖ When the machine is connected to the computer using the interface cableThe following shows how to check the print port when
Troubleshooting When Using the Printer Function464Other Printing ProblemsThis section describes likely causes of and possible solutions for problems t
Other Printing Problems474Image is dirty. Use of non-rec-ommended ton-er can result in loss of print quality and oth-er problems. Use manufacturer-gen
Troubleshooting When Using the Printer Function484Some types of data, such as graphics data or data from cer-tain applica-tions, do not print.The corr
Other Printing Problems494Print is slanted. The paper is feeding in at a slant.Load the paper correctly. See p.75 “Loading Paper”.Print is slanted. Th
Troubleshooting When Using the Printer Function504There is consider-able delay between the print start in-struction and actu-al printing.Processing ti
Other Printing Problems514Photo images are coarse.Some applica-tions print at lower resolution.Use the application's settings to specify a higher
ivTABLE OF CONTENTSManuals for This Machine ...iManuals for Machine
Troubleshooting When Using the Printer Function524If the problem cannot be solved, contact your sales or service representative.Duplex printing is mal
535. Troubleshooting WhenUsing the Scanner FunctionThis chapter describes likely causes of and possible solutions for scanner func-tion problems. When
Troubleshooting When Using the Scanner Function545When You Cannot Send Scanned FilesThe following sections describe likely causes of and solutions for
When You Cannot Send Scanned Files555Operations Are Not Possible When Messages AppearThis section describes likely causes of and possible solutions fo
Troubleshooting When Using the Scanner Function565When a Message Is DisplayedThis section describes likely causes of and possible solutions for error
When a Message Is Displayed575Exceeded max. number of search results which can be dis-played. Max.: nnn(A figure is placed at n.)Search results have e
Troubleshooting When Using the Scanner Function585Cannot enter manually more than nnn desti-nations.(A figure is placed at n.)The e-mail has too many
When a Message Is Displayed595Original is be-ing scanned by another func-tion. The machine is using another function such as copying.Retry scanning af
Troubleshooting When Using the Scanner Function605Referencep.6 “When You Have Problems Operating the Machine”When a Message Is Displayed on the Client
When a Message Is Displayed615Scanner is not available. Check the scan-ner connection status.• The machine's main power switch is off.• The machi
v5. Troubleshooting When Using the Scanner FunctionWhen Scanning Is Not Done As Expected ...53Whe
Troubleshooting When Using the Scanner Function625Insufficient memory. Reduce the scanning ar-ea.Scanner memory is insufficient. • Reset the scan size
When a Message Is Displayed635Communication error has oc-curred on the network.A communication error has oc-curred on the network.Check whether the cl
Troubleshooting When Using the Scanner Function645
656. Troubleshooting WhenUsing the DDST UnitThis chapter describes likely causes of and possible solutions for printer andscanner function problems wh
Troubleshooting When Using the DDST Unit666Collate: Page max.The maximum number of pages has been exceeded for collation.Turn the main power switch of
The Printer Function676Paper size/type mis-match.Change settings to:xxx yyyThere is no paper tray that matches the paper settings se-lected under Auto
Troubleshooting When Using the DDST Unit686When You Cannot PrintUse the following procedures if printing does not start even after performing[Print].I
The Printer Function696❖ When the machine is connected to the computer using the interface cableThe following shows how to check the print port when t
Troubleshooting When Using the DDST Unit706Other Printing ProblemsThis section describes likely causes of and possible solutions for problems thatcan
The Printer Function716Images are print-ed in the wrong orientation.The feed orien-tation you se-lected and the feed orientation selected in the print
vi
Troubleshooting When Using the DDST Unit726Note❒ If the problem cannot be solved, contact your sales or service representative.Duplex printing is malf
The Scanner Function736The Scanner FunctionWhen Scanning Is Not Done As ExpectedThis section describes causes and remedies when scan results are not a
Troubleshooting When Using the DDST Unit746When a Message Is Displayed on the Client ComputerThis section describes likely causes of and possible solu
757. Adding Paper andReplacing TonerThis chapter describes troubleshooting procedures that are applicable to all themachine's functions.Loading P
Adding Paper and Replacing Toner767Loading Paper into the Paper TraysThis procedure explains how to load paper into the paper trays.A Pull the paper t
Loading Paper777Orientation-Fixed Paper or Two-Sided PaperThis section describes loading paper that has a specified orientation and printingside (such
Adding Paper and Replacing Toner787❖ Loaded paper orientation• For machine with copier function onlyASS015S
Loading Paper797•For MFPNote❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “PaperType” of the paper tray you want to use
Adding Paper and Replacing Toner807Changing the Paper SizeThis section describes how to change paper sizes.Procedures for changing the paper size diff
Changing the Paper Size817E While pressing the release lever, slide the side fences outward.F Push the metal plate down.G Square the paper and place i
1How to Read This ManualSymbolsThis manual uses the following symbols:Indicates important safety notes.Ignoring these notes could result in serious in
Adding Paper and Replacing Toner827H While pressing the release lever, push in the side fences until they are flushagainst the paper's edges.I Wh
Changing the Paper Size837Changing a Paper Size in the Optional Paper Tray Unit (Tray 2)This section describes how to change the size of paper loaded
Adding Paper and Replacing Toner847F Push the metal plate down, and then square the paper and place it in thetray.Do not stack paper over the limit ma
Changing the Paper Size857Selecting the Paper Size with User ToolsThis procedure explains how to select to a paper size with User Tools.A Press the {U
Adding Paper and Replacing Toner867F Press the {User Tools/Counter} key.ASO032S
Adding Toner877Adding TonerThis section describes adding and storing toner.R WARNING:R CAUTION:R CAUTION:R CAUTION:R CAUTION:R CAUTION:Important❒ Faul
Adding Paper and Replacing Toner887Replacing TonerThis section describes how to replace the toner bottle.Removing TonerInserting TonerImportant❒ Do no
Adding Toner897Sending Fax Messages When Toner Has Run OutWhen the machine has run out of toner, the indicator on the display lights. Notethat even if
Adding Paper and Replacing Toner907
918. Clearing MisfeedsThis chapter describes what to do when paper or originals misfeed (becomejammed inside the machine).Removing Jammed PaperR WARNI
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