
A L T O I M A G I N G T E C H N O L O G I E S
15
Getting Help
There are many sources of support available to ensure your experience with Alto Imaging
Technologies UltraWare Software Suite is an enjoyable one. Here are several ways to obtain the
help you need.
Microsoft Windows Documentation
Refer to the documentation provided by the computer manufacturer or with the operating system.
Scanner Documentation
Your scanner documentation provides complete information about the hardware.
Alto Imaging Technologies Resellers
Your local reseller (the one that helped you choose your UltraWare system) may be best equipped
to help you. Your vendor has specially trained service technicians available to answer questions, and
the equipment to analyze your problems.
Internet
The Alto World Wide Web server provides access to technical reports, new product
announcements, a trade show schedule, and other general information about Alto Imaging
Technologies and our products.
If you have access to the World Wide Web, you can view the Alto Imaging Technologies web pages
at http://www.altoimaging.com/
We have several web-based services for helping you get answers when you need them. If you
have a persistent question or problem you need our help with, you can access the following
support links:
· Alto Knowledge Base – Answers to frequently asked questions
· Alto Blog – Answers, tips and other useful information
· Alto Support Request – Web form to submit a technical or operational question
· Downloadable Product Manuals – Current versions of all product manuals
Alto Customer Response Center (CRC)
The Alto Customer Response Center (CRC) is available Monday through Friday, 8:00 am to 5:00 pm,
Central Time (GMT-6). You can reach us by telephone at
+1 (251) 343-9339 (US).
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