Ricoh Remote Communication Gate S Bedienungsanleitung PDF herunterladen (Seite 4)

The Challenge:

To reduce time lost on equipment maintenance: servicing, supplying, and

monitoring.

To overcome human interface issues – relieving dependency on users for

reports on device status or malfunctions, reports that unfailingly come

after the problem has occurred and, understandably, often lack the

technical detail necessary for a prompt assessment and solution.

So what is the end

result – the bottom

line from the business

perspective?

Productivity

Effectiveness of

service

Service costs

To counter precisely these obstacles, an ideal remote servicing system

would be capable of the following:

Detecting problems before users will become aware of them – to tackle

firmware and reboot remotely, with minimal user intervention.

Identifying and pre-diagnosing potential breakdowns or shortages.

Technicians could then be dispatched, fully equipped with the necessary

parts.

Monitoring device performance, and making whatever modifications

necessary to optimize productivity and efficiency.

Watching over supply consumption, and sending out replenishments

before they run out.

Establishing an automated, usage-based billing system to streamline

running costs.

Ultimately – improved

customer satisfaction.

Whatever your product

or service, the

likelihood of delivery

problems due to

device failings is

dramatically reduced.

@Remote is designed to be capable of exactly these functions.

Its purpose is to provide two related enhancements:

*IT equipment maintenance

accident and breakage recovery

toner supply – ordering and delivering

*IT cost reduction

initial outlay for equipment

maintenance and running costs

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