Ricoh 917 Betriebsanleitung Seite 1

Operating InstructionsTroubleshootingRead this manual carefully before you use this machine and keep it handy for future reference. For safe and corre

When the Machine Does Not Operate As Wanted41Panel ToneThe following table explains the various beep patterns that the machine produc-es to alert user

Operating Instructions TroubleshootingGB GB B262-7654

When the Function Status Indicator Lights Up in Red51When the Function Status Indicator Lights Up in RedIf a function key is lit in red, press the key

When the Machine Does Not Operate As Wanted61When You Have Problems Operating the MachineThe following chart gives explanations of common problems and

When You Have Problems Operating the Machine71Original images are printed on the reverse side of the paper.You may have loaded the paper incorrectly.L

When the Machine Does Not Operate As Wanted81Note❒ If you cannot make copies as you want because of paper type, paper size, orpaper capacity problems,

When a Job Is Not Performed91When a Job Is Not PerformedIf you cannot execute a function, it may be that the machine is being held up byanother functi

When the Machine Does Not Operate As Wanted101Note❒ If the machine is capable of executing multiple functions simultaneously,specify which function sh

112. Troubleshooting WhenUsing the Copy FunctionThis chapter describes likely causes of and possible solutions for copier functionproblems.When a Mess

Troubleshooting When Using the Copy Function122Referencep.6 “When You Have Problems Operating the Machine”You do not have privileges to use this func-

When You Cannot Make Clear Copies132When You Cannot Make Clear CopiesThis section describes likely causes of and possible solutions for unclear copies

IntroductionThis manual contains detailed instructions and notes on the operation and use of this machine. For yoursafety and benefit, read this manua

Troubleshooting When Using the Copy Function142A shadow appears on copies if you use past-ed originals.Image density is too dark. Adjust the image den

When You Cannot Make Copies As Wanted152When You Cannot Make Copies As WantedThis section describes causes and remedies when copy results are not as e

Troubleshooting When Using the Copy Function162❖ Edit❖ CombineProblem Cause SolutionWhen using the Duplex Margin function, parts of the original image

When You Cannot Make Copies As Wanted172❖ DuplexWhen Memory Is FullThis section describes likely causes of and possible solutions for problems relat-e

Troubleshooting When Using the Copy Function182

193. Troubleshooting WhenUsing the Facsimile FunctionThis chapter describes likely causes of and possible solutions for facsimile func-tion problems.A

Troubleshooting When Using the Facsimile Function203C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.D Select [Adjust

Adjusting the Volume213Note❒ You can also adjust the On Hook volume when you press the {On Hook Di-al} key. See “On Hook Dial”, Facsimile Reference.❒

Troubleshooting When Using the Facsimile Function223When a Message Is DisplayedThis section describes the machine's main messages. If other messa

When a Message Is Displayed233You do not have privileges to use this func-tion.Use of this function is restricted. Contact the administrator.Authentic

iManuals for This MachineRefer to the manuals that are relevant to what you want to do with the machine.Important❒ Media differ according to manual.❒

Troubleshooting When Using the Facsimile Function243Check whether there are any network prob-lems.{13-10}The alias telephone number you entered is alr

When a Message Is Displayed253Check whether there are any network prob-lems.{14-01}Cannot find the DNS server, SMTP server or folder for forwarding.•

Troubleshooting When Using the Facsimile Function263Check whether there are any network prob-lems.{14-09}E-mail transmission was refused by SMTP authe

When a Message Is Displayed273Check whether there are any network prob-lems.{15-01}No POP3/IMAP4 server address is programmed.• Check that the host na

Troubleshooting When Using the Facsimile Function283Note❒ If “Check whether there are any network problems.” appears, the ma-chine is not correctly co

When You Cannot Send or Receive Fax Messages As Wanted293When You Cannot Send or Receive Fax Messages As WantedThis section describes likely causes of

Troubleshooting When Using the Facsimile Function303❖ ReceptionCannot cancel Internet Fax transmission.-Press the {Clear/Stop} key. See “Canceling a T

When You Cannot Send or Receive Fax Messages As Wanted313❖ PrintingProblem Cause SolutionPrint is slanted. The tray's side fences may not be lock

Troubleshooting When Using the Facsimile Function323The image is too dark or too light.The correct paper type settings are not made.Check the paper lo

When You Cannot Send or Receive Fax Messages As Wanted333❖ OthersWhen Memory Is FullThis section describes likely causes of and possible solutions for

ii❖ Network GuideExplains how to configure and operate the machine in a network environ-ment, and use the software provided.This manual covers all mod

Troubleshooting When Using the Facsimile Function343When an Error Report Is PrintedAn Error Report is printed if a document cannot be successfully sen

Turning Off the Main Power / In the Event of Power Failure353Turning Off the Main Power / In the Event of Power FailureThis section describes the mach

Troubleshooting When Using the Facsimile Function363When an Error Occurs Using Internet FaxThis section describes reports that the machine sends if an

374. Troubleshooting WhenUsing the Printer FunctionThis chapter describes likely causes of and possible solutions for printer functionproblems.When a

Troubleshooting When Using the Printer Function384Windows XP Home EditionThis section describes the procedure under Windows XP Home Edition.A On the [

When a Message Is Displayed394When a Message Is DisplayedThis section describes the principal messages that appear on the display panel.If a message n

Troubleshooting When Using the Printer Function404Alert MessagesThis section describes the machine alert messages.Message Cause SolutionProblem:Wire-l

When a Message Is Displayed414Memory OverflowMaximum capacity of PCL or PostScript 3 list display has been exceeded.Reduce the value of [Resolution] i

Troubleshooting When Using the Printer Function424Printing the Error LogIf files could not be printed due to printing errors, print the error log to i

When You Cannot Print434When You Cannot PrintUse the following procedures if printing does not start even after performing[Print].Problem Cause Soluti

iiiTABLE OF CONTENTSManuals for This Machine ...iHow to Read This M

Troubleshooting When Using the Printer Function444If the printing does not start, contact your service representative.Printing does not start. If the

When You Cannot Print454❖ When the machine is connected to the computer using the interface cableThe following shows how to check the print port when

Troubleshooting When Using the Printer Function464Other Printing ProblemsThis section describes likely causes of and possible solutions for problems t

Other Printing Problems474Image is dirty. Use of non-rec-ommended ton-er can result in loss of print quality and oth-er problems. Use manufacturer-gen

Troubleshooting When Using the Printer Function484Some types of data, such as graphics data or data from cer-tain applica-tions, do not print.The corr

Other Printing Problems494Print is slanted. The paper is feeding in at a slant.Load the paper correctly. See p.65 “Loading Paper”.Print is slanted. Th

Troubleshooting When Using the Printer Function504There is considera-ble delay between the print start in-struction and actu-al printing.Processing ti

Other Printing Problems514Photo images are coarse.Some applica-tions print at lower resolution.Use the application's settings to specify a higher

Troubleshooting When Using the Printer Function524If the problem cannot be solved, contact your sales or service representative.Duplex printing is mal

535. Troubleshooting WhenUsing the Scanner FunctionThis chapter describes likely causes of and possible solutions for scanner func-tion problems.When

iv5. Troubleshooting When Using the Scanner FunctionWhen Scanning Is Not Done As Expected ...53Wh

Troubleshooting When Using the Scanner Function545When You Cannot Send Scanned FilesThe following sections describe likely causes of and solutions for

When You Cannot Send Scanned Files555Operations Are Not Possible When Messages AppearThis section describes likely causes of and possible solutions fo

Troubleshooting When Using the Scanner Function565When a Message Is DisplayedThis section describes likely causes of and possible solutions for error

When a Message Is Displayed575Exceeded max. number of search results which can be dis-played. Max.: nnn(A figure is placed at n.)Search results have e

Troubleshooting When Using the Scanner Function585Cannot enter manually more than nnn desti-nations.(A figure is placed at n.)The e-mail has too many

When a Message Is Displayed595Original is be-ing scanned by another func-tion. The machine is using another function such as copying.Retry scanning af

Troubleshooting When Using the Scanner Function605When a Message Is Displayed on the Client ComputerThis section describes likely causes of and possib

When a Message Is Displayed615Scanner is not available. Check the scan-ner connection status.• The machine's main power switch is off.• The machi

Troubleshooting When Using the Scanner Function625Insufficient memory. Reduce the scanning ar-ea.Scanner memory is insufficient. • Reset the scan size

When a Message Is Displayed635Communication error has oc-curred on the network.A communication error has oc-curred on the network.Check whether the cl

1How to Read This ManualSymbolsThis manual uses the following symbols:Indicates important safety notes.Ignoring these notes could result in serious in

Troubleshooting When Using the Scanner Function645

656. Adding Paper andReplacing TonerThis chapter describes troubleshooting procedures that are applicable to all themachine's functions.Loading P

Adding Paper and Replacing Toner666Loading Paper into the Paper TraysThis procedure explains how to load paper into the paper trays.A Pull the paper t

Loading Paper676Orientation-Fixed Paper or Two-Sided PaperThis section describes loading paper that has a specified orientation and printingside (such

Adding Paper and Replacing Toner686❖ Loaded paper orientation• For machine with copier function onlyASS001S

Loading Paper696•For MFPNote❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “PaperType” of the paper tray you want to use

Adding Paper and Replacing Toner706Changing the Paper SizeThis section describes how to change paper sizes.Procedures for changing the paper size diff

Changing the Paper Size716E While pressing the release lever, slide the side fences outward.F Push the metal plate down.G Square the paper and place i

Adding Paper and Replacing Toner726H While pressing the release lever, push in the side fences until they are flushagainst the paper's edges.I Wh

Changing the Paper Size736Changing a Paper Size in the Optional Paper Tray Unit (Tray 2)This section describes how to change the size of paper loaded

2

Adding Paper and Replacing Toner746F Push the metal plate down, and then square the paper and place it in thetray.Do not stack paper over the limit ma

Changing the Paper Size756Selecting the Paper Size with User ToolsThis procedure explains how to select to a paper size with User Tools.A Press the {U

Adding Paper and Replacing Toner766F Press the {User Tools/Counter} key.ARK004S

Adding Toner776Adding TonerThis section describes adding and storing toner.R WARNING:R CAUTION:R CAUTION:R CAUTION:R CAUTION:R CAUTION:Important❒ Faul

Adding Paper and Replacing Toner786Replacing TonerThis section describes how to replace the toner bottle.Removing TonerInserting TonerImportant❒ Do no

Adding Toner796Sending Fax Messages When Toner Has Run OutWhen the machine has run out of toner, the indicator on the display lights. Notethat even if

Adding Paper and Replacing Toner806

817. Clearing MisfeedsThis chapter describes what to do when paper or originals misfeed (becomejammed inside the machine).Removing Jammed PaperR WARNI

Clearing Misfeeds827Note❒ More than one misfeed area may be indicated. If this is the case, check everyindicated area. Refer to the following charts:

Removing Jammed Paper837• When P is displayed•When Y is displayedASS007SASS009S

31. When the Machine DoesNot Operate As WantedThis section describes basic troubleshooting procedures that are applicable to allfunctions of this mach

Clearing Misfeeds847

858. RemarksThis chapter describes how to maintain and operate the machine.Where to Put Your MachineThis section provides precautions for installation

Remarks868Environments to Avoid• Locations exposed to direct sunlight or other sources of strong light (morethan 1,500 lux).• Locations directly expos

Where to Put Your Machine878Power ConnectionThe following describes power supply.R WARNING:R CAUTION:R CAUTION:R CAUTION:R CAUTION:• Make sure the plu

Remarks888Access to the MachinePlace the machine near the power source, providing the clearance areas shown.1. Rear: 6 cm (2.4") or more2. Right:

Maintaining Your Machine898Maintaining Your MachineIf the exposure glass, exposure glass cover, ARDF belt is dirty, copy clarity maybe reduced. Clean

Remarks908Cleaning the Exposure Glass CoverThis section describes how to clean the exposure glass cover.Cleaning the ARDFThis section describes how to

91INDEXAAdd Toner indicator, 3Adjusting the screen's contrast, 6ARDF, 1, 90ARDF belt is dirty, 89Authentication failure, 6BBasic, 15C

92 GB GB B262-7654PPanel Tone, 4Paper is not fed from selected tray, 46Paper jam, 81Paper orientation, 67Parts of image not copied, 13Passwo

Declaration of Conformity“The Product complies with the requirements of the EMC Directive 89/336/EEC and its amending di-rectives and the Low Voltage